Training Department Retreat Summary

created by Stephanie during the retreat

Mission Statement:
“We promise to provide proactive, comprehensive training solutions to affect positive change in those who serve our customers.”

2007 Training Plan (initiatives & objectives)
1. Develop strategies to share the training responsibility at store level.
2. Develop and enhance our training solutions.
3. Develop training for assistant managers.
4. Create standards to measure our training effectiveness.
5. Educate corporate & stores what we do and how we can help them achieve strategic objectives.
6. Monitor the stores’ completion of compliance programs.

Objective Team Members (team lead in BOLD)
1 Cindy, Denise, Bryan, AVP Ops, Setup Supervisors
2 Matt, Carey, Kristine, Denise, Cindy (the design team leaders)
3 Bryan, Becky, Carey, Sarah, AVP Ops, Store Director, Michele Matt, Design Team 5
4 Stephanie, Carey, IT, Kristine, Internal Audit
5 Cindy, Meri, Matt, Marketing, IT (Brad Styve), Julie
6 Rose, Becky, Carey, Sarah, IT (Eric Smith)


Design Team Objectives
* Create and/or enhance programs to meet the 5 criteria:
- Skill building
- Informative
- Simple & easy to use
- Interactive
- Measurable
* Inform subject matter experts how to use resources


Design Team Design Team Members (Team Leader in BOLD)
1 - Cashier Kristine, Sarah, Stephanie, Julie
2 - Branding Cindy, Meri, Matt
3 - Supervisor Carey, Becky, Cindy
4 - Customer Service Counter Matt, Jason, Meri
5 - Assistant Manager (new) Becky, Carey, Sarah
6 - Phone Skills Denise, Bryan, Rose

Greatest Challenges to Implementing our PLAN

Challenges...........................Solutions
Time.................................Focus on making issue #1 work to share responsibility
Buy-in of others.....................Recruit team members for each issue's plan
Logistics of getting us together......Schedule quarterly meetings or conference calls:
Feb - May - Aug - Nov
Hold meetings before staff meetings
Balance of creating & training ........Block off time to design